Видео

Thanks heaps, b2b is so untouched and just goes to show, we got to know our individual customers 😊 Thanks for telling us about PicThrive ❤

Get customized insider tips to earn more profit in your tour business! Book a free strategy call with one of our tour business coaches today! guestfocus.com/bookacall

It's on the AirTable Kaizen List. Thanks Kelsey.

I run a multi-day tour company and have a Cancellation Protection that is slightly more flexible than our general terms. The cost is just 6% of the booking total, not 15% as you recommend. Since our average tour rate is about 3,000 USD per booking I assume 15% would be too much. Result so far? We see that about 10% of our bookers have added Cancellation Protection and we don't see more cancellations. So that is all good! But I wonder if I should offer a more generous Cancellation Protection and charge 15% considering it would be 450 USD on an average booking?

Thanks heaps, great strategy 😊❤

I see this benefiting an activity place, but how would you see this being used for a multi-day tour operator where insurance is offered to cover different things other than trip cost, like medical for international, or lost luggage, etc. Would offering Trip Protection then compete with the insurance offering? It could be designed to cover what insurance doesn't, but would/are travelers buying both when offered both or perceived as overkill?

Are there any 3rd party companies offering this as a plug-in, or is there a way to implement in-house? My booking software does have this feature but doesn't give me any control of messaging, how it works, etc. Thanks

Thank you for this video Kelsey! We were on the fence about adding this so this has been very helpful.

I am interesting ;

no but I want to get ;

for my self ;

I want to travel tour ;

thanz for the message ;

I am but as a tour guide ;

Same standards across tour leaders created an identity level attention to the delivery of the experience . Still working on this . Almost a decade of pure wisdom thanks! T

Hi Kelsey, I was 95% with you until you suggested blending both contractors and freelancers in the same operation. It’s great that you point out that you’re not a lawyer, but anyone watching this should 100% speak to a lawyer before taking the advice about having freelancers and employees perform the same roles in the same company. Whether you’re in the USA, the UK, or most of the EU, having freelancers do the same work as employees is a strong legal indication that the freelancer IS a employee, and the company should make the same considerations for this essentially “fake freelancers”. I’m also not a lawyer, but I’ve spent more than €100k researching this exact point across 13 countries, and I can respectfully say that you’re very likely giving your viewers some dangerous advice to suggest people mix employee and freelance guides in the same company. Happy to consult with anyone needing a bit of help here💪🏼🙏🚀 Best wishes, Chris Sandeman

Cheers much 😊 Also an employee is likely going to have more local knowledge ❤

Great video and very interesting insight, as always! Thanks Kelsey!

Download our free coaching card to help you have a frank and open conversation about performance and key deliverables in real time: guestfocus.com/coachingcard

Download our free coaching card to help you have a frank and open conversation about performance and key deliverables in real time: guestfocus.com/coachingcard

Talk too much about me

Kelsey, thank you so much for the great content.

Awesome training 🙏🏾

Download your free coaching card to help you have a frank and open conversation about performance and key deliverables in real time: guestfocus.com/coachingcard

This is great content, Kelsey! Thanks for sharing. :) - Nikki, Resmark

✔️ *Promosm*

Awesome info sharing 💯🙏🏾

Get your free coaching card to help you address tour guide training and improvement here: guestfocus.com/coachingcard

Great video, really helpful! I thought we were doing a lot of things wrong until we popped up in Google on your search :=) We'll go on and improve our permanent page! Thanks for the insights

Golden wisdom for a dacade! Gratitude from Ethiopia 🇪🇹!

Thnk you 😊

No website you have bigger fish to fry 😂

Thanks for the video

Im just a beginner and i need help guys. Im based here in the beautiful country -Papua New Guinea in the Pacific. Help me market my tours and id very much welcome tips and ideas. Thanks ❤

Thanks so much I will save these tips 😊❤

Cheers so much I'm none of these haha 😂🤔🤪❤

We track our guides average tips to keep a pulse on the quality of the tours taking place.

Thanks for your wonderful explanation, its it's really interesting, I'm from Morocco I live in Middle Atlas around a beautiful cedar forest and I'm a tour guide, really welcome if you need something

❤

WOW!

Great tips and suggestions

Here's another challenge, somewhat related: what if you suspect that the official "understanding" of an event/person/object was more myth than substance? I was a ranger at Georges Island in Boston Harbor where I gave tours of Fort Warren, a major seacoast fort that operated roughly from the Civil War through WWII. One key tour stop was the fort chapel where, allegedly, the song "John Brown's Body" first originated. But as I learned more about the fort's history, this "fact" seemed increasingly dubious. Like the ubiquitous "George Washington slept here" colonial inns that once dotted the East coast, locations claiming the origin of John Brown's Body were all over the US map. To satisfy the need to entertain while being truthful, I resorted to saying weasel words like "alleged," "attributed," "claimed," etc. If anyone challenged me for the waffling, I would explain why. If not, we would just merrily roll along.

Excellent

I really like your content bro, thanks for inspiring me. Am a tour operator too

Thanks for the great insights

after create can i share with you for feedback ?

Thumbs up for this!

my class in uni would really like that work sheet

Leod Escapes agrees. We are the only motorcycle tour company that serves the desires of "Track Riders" they are different people with different needs. We also recently created tours for NEW motorcycle travelers, people who have never traveled outside the USA before and don't have the massive funds required for the big mass tourism motorcycle operators. Our "Track & Tour" and our "Travel Training Tour" are client dreams focused.